FAQ · Trail of answers
Your questions, our answers
Luggage storage, secure car parking, hiking shuttle or concierge in Cilaos — find here the 105 most frequent answers.
If your request depends on dates, times, group size, vehicle type or a specific setup, contact us via WhatsApp, phone or the form.
Category
General questions
What is ICILAPRESTA?
ICILAPRESTA is a local service based in Cilaos, Réunion Island. We offer practical services for property owners, travellers and hikers: private concierge, luggage storage, car parking and a hiking shuttle.
Where are you located?
We are based in Cilaos, on Réunion Island. We work throughout the Cilaos cirque and its different areas depending on demand and availability.
What services do you offer?
- private concierge for owners of seasonal rentals;
- luggage storage for travellers and hikers;
- secure car parking;
- round-trip hiking shuttle;
- additional services: cleaning, linen, gardening, guest welcome, local coordination.
Who are your services for?
- travellers visiting Cilaos;
- hikers of Piton des Neiges, the GRR2 or Mafate;
- owners of guest houses, seasonal rentals or Airbnb;
- anyone looking to organise their Cilaos stay more easily.
Why choose ICILAPRESTA?
Because we are on-site, in Cilaos. We know the area, the constraints travellers face, what owners need and how hiking logistics work. Our goal is to offer simple, reliable, local services suited to the field.
How can I reach you quickly?
You can reach us via WhatsApp, phone, email or the website contact form.
What is your phone number?
You can call us on +262 749 25 50 80.
What is your email address?
You can write to icilaprestacontactcilaos@gmail.com.
Do you have a Facebook page?
Yes. Our Facebook page is available here.
Are your services available every day?
Services run by reservation and depending on availability. For specific, urgent, weekend or bank-holiday requests, please contact us directly.
Got a specific request? Contact us directly.
Category
Luggage storage
Do you offer luggage storage in Cilaos?
Yes. ICILAPRESTA offers luggage storage in Cilaos for travellers, hikers, guest-house customers and visitors.
What is the luggage storage for?
It lets you drop off your bags or suitcases and enjoy Cilaos hands-free. Useful before check-in, after check-out, before a hike or when you come back from a trail.
Where are the bags stored?
Bags are stored in a clean, locked and organised room.
Do I need to book luggage storage in advance?
Yes, please book in advance so we can organise drop-off and pick-up according to your schedule.
Can I drop off luggage before a hike?
Yes. The service is designed for hikers who want to travel lighter, especially before climbing Piton des Neiges or on a crossing.
Can I collect my luggage after a hike?
Yes. Pick-up is arranged according to the times agreed at booking.
Can I drop luggage before checking in?
Yes. If your accommodation isn't ready yet, drop off your bags and enjoy Cilaos in the meantime.
Can I leave luggage after check-out?
Yes. If you have to leave your accommodation but still want to explore Cilaos, luggage storage is a convenient solution.
What types of luggage do you accept?
We accept small, standard and large luggage. Price depends on size and weight.
How much does luggage storage cost?
- small bag up to 10 kg: €5 / 24 h;
- standard bag up to 25 kg: €7 / 24 h;
- large bag over 25 kg: €10 / 24 h.
How does the 24-hour rule work?
Any 24-hour period started is charged in full.
Can I leave luggage for several days?
Yes, on request. For long-stay drop-offs, contact us so we can agree on duration and price.
Can I combine luggage storage and shuttle?
Yes, subject to availability. Luggage storage can be combined with a hiking shuttle or car parking.
Can I drop off several bags?
Yes. Please specify the number of bags, approximate size and desired duration when you enquire.
Got a specific request? Contact us directly.
Category
Car parking
Do you offer a car parking service in Cilaos?
Yes. ICILAPRESTA offers an organised car parking / guarding service in Cilaos, especially for travellers and hikers.
Why use the car parking service?
It avoids leaving your car on the roadside or near a trailhead. It's a more organised and reassuring solution.
Where is the vehicle parked?
The vehicle is parked in a secure, organised outdoor spot. Service is on reservation.
Is the parking covered?
No. Parking is outdoor. No covered shelter is available at the moment.
Can I leave a car for 24 hours?
- city car: €13;
- SUV / 4x4: €15;
- light van: €17.
Can I leave a car for 3 days?
- city car: €34;
- SUV / 4x4: €40;
- light van: €46.
Can I leave a car for 7 days?
- city car: €75;
- SUV / 4x4: €88;
- light van: €98.
Can I leave a car for more than 7 days?
Yes. For long stays beyond 7 days, a degressive rate is available on request.
Do you accept SUVs and 4x4s?
Yes. SUVs and 4x4s are accepted with a specific pricing grid.
Do you accept light vans?
Yes, light vans are accepted depending on space and with an adapted rate.
Do I need to book parking in advance?
Yes. The service runs by reservation to guarantee organisation, availability and vehicle handover.
How does the vehicle handover work?
Handover is by appointment, based on the plan agreed with you.
How does the vehicle pick-up work?
Pick-up is also by appointment. It can match your return from a hike or your schedule.
Can I combine car parking and luggage storage?
Yes. You can leave your car and drop your bags as needed.
Can I combine car parking and shuttle?
Yes. You can leave your vehicle in the parking, then a shuttle can drop you at the trailhead and pick you up on the way back.
Do you offer vehicle cleaning?
- exterior wash: +€15;
- interior + exterior wash: +€35.
Do you offer electric charging?
Electric charging is available on request. Please contact us to check conditions and organisation.
Got a specific request? Contact us directly.
Category
Concierge
Do you offer a private concierge for accommodations in Cilaos?
Yes. ICILAPRESTA offers a local private concierge for owners of seasonal rentals, guest houses or Airbnb in Cilaos.
Is your concierge full-service or à la carte?
Both. We offer management packages, but also stand-alone services depending on the owner's needs.
Who is the concierge for?
It's for owners who rent out their accommodation in Cilaos, whether they live on-site, elsewhere or remotely.
Can you manage a rental listing?
Yes. We can create or optimise a listing, manage the calendar, bookings, guest replies and basic follow-up based on the chosen package.
Can you handle check-in and check-out?
Yes. We can organise check-in, check-out, key handover or collection, personalised welcome and property inspection.
Do you offer cleaning between stays?
Yes. We offer rotation cleaning from €25 excl. tax / hour.
Do you offer linen management?
- linen for a large bed: from €15 excl. tax;
- linen for a small bed: from €7 excl. tax.
Do you offer consumables restocking?
Yes. Consumables restocking is offered from €10 excl. tax + purchases.
Do you offer photos or listing enhancement?
Yes. Photos and listing enhancement start from €120 excl. tax.
Do you offer a digital welcome guide?
Yes. A digital welcome guide is available from €60 excl. tax.
Do you offer pricing optimisation?
Yes. A pricing audit / optimisation is available from €80 excl. tax.
Do you offer gardening?
Yes. Gardening is available from €30 excl. tax / hour.
Do you offer options to improve the guest experience?
Yes. We can offer options such as a romantic / birthday pack from €35 excl. tax + purchases, or a local guest experience from €20 excl. tax + supplier cost.
What are your concierge packages?
- Digital Pack: 15% excl. tax;
- Turnkey Pack: 20% excl. tax.
What does the Digital Pack (15% excl. tax) include?
The Digital Pack includes:
- management and optimisation of your existing listing;
- calendar and booking management;
- guest communication;
- rate and availability optimisation;
- review monitoring and improvement recommendations.
No on-site work included: cleaning, laundry, arrivals and departures, keys, property checks and technical interventions stay with you or can be ordered à la carte. Full listing creation is not included (from €120 excl. tax).
What does the Turnkey Pack (20% excl. tax) include?
Everything in the Digital Pack, plus operational management of your property:
- arrival and departure organisation;
- on-site guest assistance when needed;
- cleaning and laundry coordination;
- routine property checks between stays;
- consumables follow-up;
- coordination of minor incidents and interventions.
The commission covers the coordination of cleaning and laundry, not their cost.
How is the concierge commission calculated?
The commission is calculated on the gross nightly revenue, excluding additional charges. Platform fees, tourist tax, cleaning, laundry, consumables, deposits, refunds, specific purchases and extra services remain independent from the commission.
Are there coordination fees?
Yes, outside a management package: €30 excl. tax per stay requiring our involvement. They cover organisation, planning, communication, instructions follow-up and overall coordination.
Can I book only a one-off service?
Yes. Some services can be ordered on their own or added to a package.
Do you only handle accommodations in Cilaos?
ICILAPRESTA is specialised in Cilaos and its cirque. For requests outside the area, please contact us.
Got a specific request? Contact us directly.
Category
Pricing & payment
Are prices fixed?
The displayed prices are "starting from" prices. They may vary based on service level, surface, times, urgency, rotation frequency or specific needs.
Are prices excl. or incl. tax?
Concierge and stand-alone service prices are stated excl. tax where specified. Final terms are confirmed at the time of the request or quote.
Can there be a surcharge?
Yes. A surcharge may apply for Sundays, bank holidays, urgent requests or specific travel.
Are purchases included in the prices?
No. Purchases, consumables, external services and specific expenses are re-invoiced separately against receipts.
How do I get the exact price for my request?
The simplest is to contact us with the specifics: desired service, dates, times, group size, vehicle type, number of bags or accommodation details.
Can I request a quote?
Yes. For concierge, à la carte services or specific requests, you can request a quote.
Can prices change?
Yes. Displayed prices can change. The applicable price is confirmed at booking or in the quote.
Got a specific request? Contact us directly.
Category
Booking & contact
How do I book a service?
You can book or check availability via WhatsApp, phone, email or the site's contact form.
What info do you need for luggage storage?
- your drop-off date;
- your approximate time;
- your pick-up date and time;
- number of bags;
- approximate size or weight;
- your name and phone number.
What info do you need for car parking?
- drop-off date and time;
- pick-up date and time;
- vehicle type: city car, SUV / 4x4, light van;
- whether you'd like a shuttle;
- whether you need luggage storage;
- your name and phone number.
What info do you need for a shuttle?
- number of people;
- pick-up location;
- drop-off location;
- date;
- desired time;
- round trip or preferred setup;
- your phone number.
What info do you need for concierge?
- type of accommodation;
- its location;
- its capacity;
- your needs: full management, cleaning, linen, check-in, listing, photos, gardening, etc.;
- how often you rent;
- whether you're on-site or remote.
Which contact channel is fastest?
WhatsApp is generally the easiest for quick chat, sharing info and arranging a service.
Can I call directly?
Yes. You can call ICILAPRESTA on +262 749 25 50 80.
Do you reply by email?
Yes. You can write to icilaprestacontactcilaos@gmail.com.
Can I drop by without booking?
Better to book beforehand. Services are organised based on availability, times and already-planned requests.
Can I change a booking?
Please notify us as early as possible. Changes depend on availability and the day's schedule.
Got a specific request? Contact us directly.
Category
Cilaos & hiking
Do you operate throughout Cilaos?
Yes, we operate throughout the Cilaos cirque based on needs and availability.
Which areas do you cover?
- Cilaos town centre;
- Bras-Sec;
- Îlet à Cordes;
- Palmiste Rouge;
- Le Pavillon;
- Peter Both;
- Bras de Benjoin;
- Mare Sèche;
- and more broadly the Cilaos cirque.
Are your services suited to hikers?
Yes. Luggage storage, car parking and shuttle are designed for hikers, especially those heading to Piton des Neiges, the GRR2 or Mafate.
Can I leave my things during a Piton des Neiges climb?
Yes. You can arrange luggage storage and/or car parking during your hike.
Can I use your services for a Mafate crossing?
Yes, depending on the setup. Please contact us to plan luggage drop, parking or shuttle.
Do you work with guest houses and accommodations?
Yes. ICILAPRESTA supports owners and can also help travellers staying in a guest house or seasonal rental.
Why does Cilaos need special planning?
Cilaos is mountain country, with winding roads, trailheads, hike schedules and accommodation constraints. Good planning helps you enjoy your stay more calmly.
Got a specific request? Contact us directly.
Category
Data & legal
What data do you collect?
When you contact ICILAPRESTA via the form, phone, email or WhatsApp, we only collect the information you share: name, contact details and message.
What is my data used for?
It is used only to reply to your request, organise a service or follow up on the service.
Is my data sold?
No. Data is never sold, rented or transferred to a third party for commercial purposes.
How long is my data kept?
Data is kept for the time needed to handle the request, then for a reasonable period to follow up on the commercial relationship.
Can I request the deletion of my data?
Yes. You can request access, modification or deletion of your info by writing to icilaprestacontactcilaos@gmail.com or calling +262 749 25 50 80.
Do you use advertising cookies?
No. The site doesn't set advertising cookies or third-party tracking cookies. Only the technical elements needed for the site to work may be used.
Where can I find the legal notice?
The legal notice is available from the site footer or here.
Can the site info change?
Yes. Info, services and prices may change. Prices and terms are confirmed at booking or in the quote.
Got a specific request? Contact us directly.
Still stuck?
Can't find your answer?
Every request is different: hiking times, vehicle type, number of bags, property to manage, late arrival, early departure, long stay or specific request. Contact us directly and we'll reply with a tailored solution.
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